FAQ
- How to place an order?
You can browse products directly on the website, select the desired items, add them to your cart, and follow the on-screen instructions to submit your order and make payment. You will receive an order confirmation email upon successful order processing.
- Do you support bulk purchases?
Yes. We welcome wholesalers, distributors, engineering contractors, and corporate clients to make bulk purchases. For preferential pricing or OEM/ODM customization services, please contact us via email.
- What payment methods are supported?
We support various secure online payment methods, which will be displayed on the checkout page. All payments are completed through secure third-party payment platforms to ensure the security of your transactions.
- Is the product a subscription or a one-time purchase?
All products sold on the GLOBAL HYDRAULICS LIMITED website are one-time purchases.
We do not offer subscription services, there is no automatic renewal, and we will not charge you again without your authorization. To purchase again, please place a new order.
- How long does shipping take?
Most orders will be shipped within 1–3 business days after payment confirmation. Actual delivery time will vary depending on the receiving country, shipping method, and customs clearance status.
- How to track shipping information?
After your order is shipped, we will send you a tracking number via email. You can track your package’s status in real time using the tracking information.
- What if I receive damaged or incorrect goods?
If the goods are damaged in transit, or you receive products that do not match your order, please contact us as soon as possible after receiving the goods, providing your order number and relevant photos. We will assist you promptly.
- Can I apply for a return or refund?
Goods that meet the return policy can be returned or refunded. Please ensure the goods are unused and contact us within the specified time to obtain return authorization. Please refer to the “Refund Policy” on the website for specific policies.
- Is the product covered by warranty?
Some products offer limited warranty service. The specific warranty period and scope of application are subject to the product description or after-sales policy. Problems caused by human error, misuse, or normal wear and tear are not covered by the warranty.